The Estee Lauder Companies BB Retail Coordinator in ELCA KOZMETIK MERKEZ OFIS, Turkey
BB Retail Coordinator
The BB Retail Coordinator is responsible for the success and brand image in the doors of a given geographical area. S/he is responsible for implementing sales plans and marketing activity, while following all the brand standards of customer service. S/he is also expected to follow up the merchandising guidelines.
- Customer Service:
Show and teach excellent customer services skills to the team.
Guarantee customers data capturing/control/usage for CRM
Communicate the customer service standards to Managers and Artists.
Quickly and effectively resolve customer issues.
Implement and achieve retail sales plan by door/per month and proactively anticipate/correct any deviation from plan.
Implement productivity targets in each location.
Review staff shifts to ensure optimum coverage at peak customer traffic times so as to maximize sales/per day/per month.
- Business Management :
Direct /implement the orchestration of new openings in collaboration with Area Managers.
Monitor in-store expenses (e.g., returns, testers).
Monitor stock levels (minimums and maximums) in constant conjunction with Retailer and BM to ensure optimum coverage while minimizing excess.
Make recommendations regarding excess stock to BM
Ensure monthly orders are managed within guidelines provided by BM/Sales Mger.
Train to uphold merchandising expectations and develop standard of visual excellence display and counter hygiene..
Ensure maintenance follow-up and that forms and requests are being submitted in a timely, accurate manner.
Collaborates with Marketing in the planning of events per door/per season.
Collaborates with the Stores to do the sales goals of the events.
Evaluation and analysis of Events Business vs Basic Business so as to ensure proper anniversary dates of special activity.
Ensure all Events collateral/testers/staff are well are at counter timely.
Train all BB personnel on how to prepare and conduct and event.
Attend, execute and support events/promotion.
- Human Resources:
Provide on-going training to empower the team to achieve business goals.
Coach Studio Managers to develop and motivate teams.
Provide clear and constructive feedback on a regular basis.
Provide an atmosphere that motivates, encourages staff to achieve excellence.
Previous experience in cosmetics is preferred.
Retail management background is a plus.
Retail operations know-how needed.
Excellent command on English.
Excellent communication, leadership & organizational skills.
Professional attitude and ability to be flexible and deal with change.
Ability to resolve employee conflicts and function in a fast paced environment.
Vardiya Gündüz İşi
İş Tipi Standart
Çizelge Tam Zamanlı
Birincil Lokasyon Europe, Middle East, Africa-TR-34-ELCA KOZMETIK MERKEZ OFIS
Organizasyon Bobbi Brown
Job Number: 1818935